At Elope Store, we want every costume experience to be truly magical! If your Disney costume, 90’s accessory, or alien outfit doesn’t quite create the enchantment you expected, we’re here to help. Our return policy ensures your costume adventures remain wonderful.
⏰ Return Timeframe
We accept returns and exchanges within 15 days from the date you receive your magical delivery. This gives you plenty of time to ensure your costume fits perfectly and meets your magical expectations.
📦 Return Conditions
To be eligible for return or exchange, your items must meet these magical requirements:
- Items must be in original, unworn condition
- All original tags and packaging must be attached
- Items must be in resalable condition
- Proof of purchase (order number) is required
🔄 The Magical Return Process
Step 1: Request Your Return
Contact our magical support team within 15 days of receiving your order. Use the template below or email us at:
📞 Include: Your order number and reason for return
Step 2: Wait for Approval
Our team will review your request and send return instructions within 1-2 business days. We’ll provide a return authorization number and shipping address.
Step 3: Ship Your Return
Package your items securely with the original packaging and include the return authorization number. We recommend using a trackable shipping service.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
✉️ Return Request Template
Copy and paste this template into your email to [email protected]:
Dear Elope Store Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange:
– [Item Name 1] (Quantity: [X])
– [Item Name 2] (Quantity: [X])
Reason for Return/Exchange: [Please describe the reason – size issue, defective item, wrong item received, etc.]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specify item and size if different] [ ] Store credit
I confirm that the items are in original condition with all tags attached.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]
💳 Refund Information
Once we receive your return, here’s what to expect:
Refund Processing Time:
- 3-5 business days after we receive your return
- Additional 5-10 business days for the refund to appear in your account
Refund Methods:
- Credit/Debit Cards: Refunded to your original payment method (Visa, MasterCard, JCB)
- PayPal: Refunded to your PayPal account
- Store Credit: Instant credit to your Elope Store account
Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
🎪 Exchanges
Need a different size or color? We’re happy to help!
- Exchanges are subject to product availability
- We’ll notify you if your desired exchange item is out of stock
- You may choose an alternative item or receive a refund
- Standard shipping fees apply for exchange shipments
🚚 Return Shipping
Customers are responsible for return shipping costs. We recommend:
- Using a trackable shipping method
- Keeping your shipping receipt until the return is processed
- Insuring valuable shipments
If you received a defective or incorrect item, we’ll provide a prepaid return label.
💫 Need Magical Assistance?
Our friendly costume experts are here to make your return experience wonderful!
📧 Email: [email protected]
🌐 Website: holidaycostumesale.com
📍 Store Address: 1569 Winding Way, PHILADELPHIA, US 19019
We typically respond within 24 hours during business days.
Thank you for choosing Elope Store for your costume adventures! We’re committed to ensuring every magical moment is perfect. 🎉